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'I Am Completely Devastated': Raye Addresses Ticketmaster Concert Fiasco

Raye has spoken out after many ticket holders were left stranded outside her Paris concert. 

By Conor LochriePublished Feb 18, 2026
2 min read
raye
Image: Kristy Sparow/Getty Images

Raye has spoken out after many ticket holders were left stranded outside her Paris concert.

As per Rolling Stone, the English singer took to social media to address the Ticketmaster blunder.

“I am completely devastated for the 65 ticket holders who were turned down from entering our Paris show on Sunday night,” she wrote on Instagram Stories. “This is completely unacceptable and wrong.”

Raye said she was told there was a “system error” at Ticketmaster, which led to the tickets not being “fully validated when they were purchased.”

The issue was "outside of anything" Raye could control, but she still felt "saddened and let down" by the incident.

She added that “everyone affected was refunded and given a voucher from Ticketmaster,” while also offering all 65 affected ticket holders who were denied entry complimentary tickets to any of her future shows as well as a signed vinyl.

“I know this doesn’t even remotely make up for this mess, but it’s all I can think of in this moment to soften the blow,” she said before ending her note. “My deepest apologies to those of you affected.”

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It's just the latest ticketing fiasco to involve Ticketmaster.

Last November saw Olivia Dean blast Ticketmaster, Live Nation, and AEG over resale ticket prices.

“You are providing a disgusting service. The prices at which you’re allowing tickets to be re-sold is vile and completely against our wishes,” Raye's fellow English singer wrote in a social media post at the time. “Live music should be affordable and accessible, and we need to find a new way of making that possible. BE BETTER.”

Earlier in 2025, the Federal Trade Commission and seven states sued Live Nation and Ticketmaster (the companies merged in 2010) and accused the country’s biggest concert promoter and ticketing website of allowing scalpers to amass millions of tickets so they can be resold on Ticketmaster’s own resale platforms at steep markups to customers.

 

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